Contact Us

Taiyuan Kangfangheng Technology Co., Ltd.
The company operating Pazvero.

Email: service@pazvero.com
Business address: Room 504, Unit 1, Building 4, Baiyun Residential Community, No. 2 Shuangta South Road, Yingpan Subdistrict, Xiaodian District, Taiyuan, Shanxi, China.

Compatibility questions

Send the product name or link together with your tablet's exact model, generation and model number. Please do not send your device serial number. Tell us if you plan to use an additional keyboard, stylus or other accessory.

Order support

Include your order number and the email address used at checkout. We can help with order updates, delivery concerns, return requests and product questions.

Address changes and cancellations

Email us as soon as possible with your order number and requested change. We will check the fulfillment status, but changes cannot be guaranteed once processing or dispatch has begun.

Product concerns

Describe the issue and provide photographs of the case, packaging and affected area where available. If a device does not fit, stop installation rather than forcing the corners, ports or controls.

Return instructions

Contact us before mailing a return. We will provide the appropriate return address and instructions. The business address above is not an automatic return destination.

Do not email passwords, full payment-card numbers or other unnecessary sensitive information.